Shipping policy

Processing

Orders are typically processed within 24 hours on business days.

Orders placed on weekends or holidays will be processed on the next business day. During periods of unusually high order volume, processing may take slightly longer.

Shipping

We currently ship to addresses in the United States and Canada.

Standard shipping typically takes 6–10 business days after your order has been processed and shipped.

Please note that delivery estimates are not guaranteed. Carrier delays, customs processing, severe weather, holidays, or other circumstances outside of our control may occasionally extend delivery times.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you’ll receive tracking information so you can follow your package on its way to you.

Please allow a short period for tracking information to update after your shipment has been created.

Subscription Orders

Recurring Meltgen subscription orders are processed and shipped using the same standard fulfillment and delivery timeframes described above.

You can manage upcoming subscription orders, including eligible skips, pauses, rescheduling, and address changes, through your subscription portal.

Shipping Address Changes

Please make sure your shipping address is correct before placing your order.

If you need to update your address, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change its destination.

Delayed or Missing Orders

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery window, please contact our support team and we’ll help investigate.

Questions?

If you have any questions about your order or shipping, please contact us at:

info@meltgen.com