Refund policy
At Meltgen, we want you to feel confident trying your new daily glow ritual. Eligible purchases are protected by our 90-day money-back guarantee, beginning on the date your order is delivered.
90-Day Money-Back Guarantee
To request a return or refund, you must first contact us at info@meltgen.com within 90 days of receiving your order.
Please include:
- Your full name
- Your order number
- The email address used for the purchase
- A brief explanation of your request
Our customer care team will review your request and confirm whether it is eligible. If approved, we will provide all required return instructions.
Do not send any products back before receiving written approval from us. Unauthorized returns will not be accepted.
Return Eligibility
For a standard return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Accompanied by proof of purchase
Because Meltgen is an ingestible wellness product, opened, unsealed, used, or partially consumed products cannot ordinarily be returned for health and hygiene reasons.
Where your purchase qualifies under our 90-day money-back guarantee, our team will explain the applicable conditions after reviewing your request.
Return Shipping
Return shipping costs are normally the customer’s responsibility unless:
- The product arrived damaged or defective
- You received the wrong product
- An item was missing from your order
- Meltgen confirms otherwise in writing
- Applicable law requires us to cover the cost
Original shipping charges are non-refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
Contact us promptly at info@meltgen.com if:
- Your order arrives damaged
- A product is defective
- An item is missing
- You receive the wrong product
Include your order number and clear photographs of the product, packaging, and shipping label so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns for:
- Products returned without prior written approval
- Products purchased from an unauthorized third-party seller
- Products materially damaged after delivery
- Gift cards
- Items marked as final sale where permitted by applicable law
This does not affect your rights regarding damaged, defective, incorrectly supplied, or misrepresented products.
Promotional Bundles and Free Products
Promotional bundles, including the Buy 2 Months, Get 1 Free offer, are subject to the conditions of our 90-day money-back guarantee.
If a return is approved, you may be required to return all unopened products included in the bundle, including any product supplied free of charge.
If part of the bundle is retained, used, missing, or otherwise ineligible, its value may be deducted from the refund where permitted by law.
Exchanges
We do not currently offer direct exchanges.
To receive a different product, request an eligible return by contacting info@meltgen.com, then place a separate order after your return has been approved.
European Union and EEA Customers
Customers in the European Union or European Economic Area may have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.
To exercise this right, contact info@meltgen.com within the applicable period.
The right of withdrawal may not apply to sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Refunds
We will notify you after your request has been reviewed and, where required, after the approved return has been received and inspected.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank, card provider, or payment service may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, contact us at info@meltgen.com.
Order Cancellations
Contact us at info@meltgen.com as soon as possible if you need to cancel or change an order.
We cannot guarantee that an order can be changed or cancelled after it has entered processing or been shipped.
Contact Us
For all return, refund, cancellation, damaged-order, or guarantee requests, contact: